Orders received on a regular business day by 4:30 PM EST (Eastern Standard Time) ship out that same day. "Direct ship" items are shipped from the manufacturer and may not ship same-day.
Our customer service, tech support, and shipping departments operate Monday through Friday, 9:00 AM to 8:00 PM (EST), except during holidays observed by FedEx.
Each country has different laws and policies regarding which items are charged customs and import fees and how much those fees are. Because of this, there is no way for us to know beforehand how much you might be charged, and we cannot be responsible for any potential customs or import fees on your purchases. If you have any specific questions or concerns feel free to contact our customer support team.