The shoes are good looking
And do what they say
I got an email today asking me what i think of my latest ikiki purchase. I wish i knew what I thought of them... ordered over a week ago and they appear to have never made it to the USPS facility according to my tracking number. This bums me out because we LOVE ikiki shoes and I’m excited about giving this pair to my niece! Fingers crossed they will make it soon.
We have been buying Ikiki shoes for years and this is the first issue we have ever had. The slider on the squeaker of one of the shoes fell off on the 2nd day of wear. Customer Service was great and sent a replacement. However, there was only one replacement option available in my son's size. The replacements arrived and the squeaker on one of the replacement shoes doesn't work at all. Now there are NO boys shoe options in stock in size 5 at all so we have no choice but to just send them back for a refund. This is such a disappointment to now have had two quality issues in a row after such great experiences for the last few years. It has definitely made me re-think future purchases.
These shoes are so cute! My little one is just learning to walk and I thought these shoes would be a great to encourage walking with shoes on. He loves them and I love that I can turn off the squeak feature off for when it becomes too much.
Obsessed! They are so easy to put on! & they stay on!! Great quality & ankle support! We got the Rhinos in a size 5 when our son turned 11 months! He is now 15 months and ready for his second pair! He loves them, it definitely made walking fun. He always gets so many compliments. & the squeak let’s us know where he.
We want to take the stress out of buying online, so if you got the wrong size we'll take care of shipping (both ways, US only). Just contact us within 30 days and let us know your Order #. We'll send you your correct size FIRST, and email you a return shipping label for the old pair, so your little one won't have to go without their critter buddies.
The only thing we ask is that you check the size as soon as you get them* and if a size exchange is needed, return them in new condition. We reserve the right to refuse worn shoes.
*If the shoes were a gift for a birthday or other special occasion, reach out to us and we'll work with you if they are still new, but were just waiting to be opened on the special day.
Please note we are only able to set this up for orders placed on our website. If you ordered on Amazon you will need to setup a return through your Amazon account.
Our Site 90-Day Money Back Guarantee
If you or your little one doesn't love the shoes, contact us! Send them back within 90-days and we'll refund you, but they must be in new condition to be eligible. Applies to US orders only.
If you are an Amazon customer, you must be within their 30-day return policy.
No, we don't sell our shoes through normal stores. Doing so would mean we would have to either:
- 1. Charge more.
- 2. Not use such premium materials.
Our shoes run pretty true-to-size but it's always a good idea to check out our sizing guide.
The squeaker in the sole of your kid's shoes can become damaged in sand, water, or mud. If you want the squeaker to keep working (and we know at least your kids do) we recommend not getting them wet or sandy.
Yes! We have many customers that use orthotics, we typically suggest buying 2 sizes larger than your child's un-braced foot size in order to fit the braces. For more info see our ikiki™ Mobility page.
Standard free shipping (US only) takes about 3-5 business days. If you're eager to get squeaking, faster shipping options are available at checkout. Check out our shipping policy here.
Usually this is caused by one of three things:
The squeaker is turned off
If you can see red on the squeaker then slide the switch to the other side. (You might be reaching to slide it back to the off position soon).
Your child isn't quite 20 lbs.
This usually only happens in the smallest sizes (3, 4 and sometimes 5). To test it squeeze the heel with your hand - if you hear a squeak then rest assure that as your child grows the squeaks will get louder and louder.
The squeaker needs to be primed
Sometimes the squeakers need to be broken in to get the air circulating inside. Squeeze the squeaker by hand ten times and see if it starts squeaking.
If none of these resolves it please send us a message and let us make it right! While it isn't common sometimes the squeaker itself is defective.
The insoles are made to be easily removable. This makes it easier to to fit AFOs or SMOs. If you find that the heel of the insole is lifting or don't want sneaky kids to be able to remove them, we recommend putting a little flexible adhesive (like E6000 or Loctite Flexible Adhesive) under the insole.
It's better not to submerge the shoe - sometimes water can damage the reed which can keep them from squeaking. (And if that sounds good to you we recommend familiarizing yourself with how the "off switch" works).
To spot clean:
- Mix a small amount of hand or dish soap with warm water.
Apply with a small cloth or sponge.
If you have deep stains an old toothbrush can do wonders. (We strongly recommend retiring it after this mission).
Rinse with fresh, warm water.
You want to completely remove the soap. Repeat as needed.
- Let the shoes dry before your next adventure.
We have a great article to explain it!
We want to protect our critter friends, so none of our shoes use any animal products. ikikis are Vegan friendly. We do use 30% natural rubber, which contains latex.
Sewell Direct is ikiki's parent company! We are located in Orem, Utah, home of our shipping warehouse and main office. We produce and sell electronics and tech supplies. Who knew a tech company would make squeaky shoes!
Better Off Dead