Frequently Asked Questions
We want to take the stress out of buying online, so if you got the wrong size we'll take care of shipping (both ways, US only). Just contact us within 30 days and let us know your Order #. We'll send you your correct size FIRST, with a new shipping label for the old pair included, so your little one won't have to go without their critter buddies.
The only thing we ask is that you check the size as soon as you get them* and if a size exchange is needed return them in new condition. We reserve the right to refuse worn shoes.
*If the shoes were a gift for a birthday or other special occasion, reach out to us and we'll work with you if they are still new, but were just waiting to be opened on the special day.
Our Site 90-Day Money Back Guarantee
If you or your little one doesn't love the shoes, contact us! Send them back within 90-days and we'll refund you, but they must be in new condition to be eligible. Applies to US orders only.
If you are an Amazon customer, you must be within their 30-day return policy.
No, we don't sell our shoes through normal stores. Doing so would mean we would have to either:
- 1. Charge more.
- 2. Not use such premium materials.
Our shoes run pretty true-to-size but it's always a good idea to check out our sizing guide.
The squeaker in the sole of your kid's shoes can become damaged in sand, water, or mud. If you want the squeaker to keep working (and we know at least your kids do) we recommend not getting them wet or sandy.
Yes! We have many customers that use orthotics, we typically suggest buying 2 sizes larger than your child's un-braced foot size in order to fit the braces. For more info see our "ikiki™ Mobility" page.
Standard free shipping (US only) takes about 3-5 business days. If you're eager to get squeaking, faster shipping options are available at checkout.
Usually this is caused by one of three things:
- The squeaker is turned off
If you can see red on the squeaker then slide the switch to the other side. (You might be reaching to slide it back to the off position soon).
- Your child isn't quite 20 lbs.
This usually only happens in the smallest sizes (3, 4 and sometimes 5). To test it squeeze the heel with your hand - if you hear a squeak then rest assure that as your child grows the squeaks will get louder and louder.
- The squeaker needs to be primed
Sometimes the squeakers need to be broken in to get the air circulating inside. Squeeze the squeaker by hand ten times and see if it starts squeaking.
If none of these resolves it please send us a message and let us make it right! While it isn't common sometimes the squeaker itself is defective.
It's better not to submerge the shoe - sometimes water can damage the reed which can keep them from squeaking. (And if that sounds good to you we recommend familiarizing yourself with how the "off switch" works).
To spot clean:
- Mix a small amount of hand or dish soap with warm water.
- Apply with a small cloth or sponge.
If you have deep stains an old toothbrush can do wonders. (We strongly recommend retiring it after this mission).
- Rinse with fresh, warm water.
You want to completely remove the soap. Repeat as needed.
- Let the shoes dry before your next adventure.
No! We want to protect our critter friends, so none of our shoes use any animal products. ikikis are Vegan friendly !
Sewell Direct is ikiki's parent company! We are located in Orem, Utah, home of our shipping warehouse and main office. We produce and sell electronics and tech supplies. Who knew a tech company would make squeaky shoes!
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