Frequently asked questions
What is your refund policy?
If you or your little one doesn't love the shoes, returning for a refund is easy through our Return Portal! Once you set up your return, you will be emailed a no-cost return label. After we receive and process your return, we'll refund you to your original payment method. You will receive an email when your refund has been sent. Refunds can take 2-10 business days to process depending on your bank.
The item(s) must be unworn, in the state you received them, and in the original packaging. We reserve the right to refuse worn items. Items not returned in the original packaging or original condition may not qualify for a refund. For this reason, we recommend trying on shoes with socks (or clean feet for sandals) on carpeted floors.
If you are an Amazon customer, you must be within their 30-day return policy, and you will need to process the return through your Amazon account. When returning shoes through Amazon, there may be a return fee that you will be responsible for. This fee is collected by Amazon, not ikiki, and we cannot refund it.
Can I exchange for a different size or style?
You can exchange unworn items within 45 days of the delivery date through our Return Portal. Items must be unworn, in the state you received them, and in the original packaging. We reserve the right to refuse worn items. Items not returned in the original packaging or original condition may not qualify for an exchange. For this reason, we recommend trying on shoes with socks (or clean feet for sandals) on carpeted floors.
For the exchange, we'll cover shipping in both directions. We will need to receive and process the original item before the new item is shipped out. You will receive an order confirmation and tracking email for your new item.
Most returns are processed within two business days of receiving the return, but please allow up to one week during busy holiday seasons.
Please note we are only able to set this up for orders placed on our website. If you ordered on Amazon, you will need to set up a return through your Amazon account. When returning shoes through Amazon, there may be a return fee that you will be responsible for. This fee is collected by Amazon, not ikiki, and we cannot refund it.
Will I be able to make changes to my order or cancel my order once placed?
No, we are not able to cancel or edit orders once placed because they are immediately sent to be fulfilled. We ask that you please double-check that all of your items in your cart and information in the checkout is correct.
Can I buy ikiki® shoes in a store?
No, we don't sell our shoes through normal stores. Doing so would mean we would have to either:
- Charge more.
- Not use such premium materials.
(Yeah, we don't like those options either.)
Do you have Rewards Program?
Yes, we do! You can find more info, here.
How do I know which size to buy?
Our shoes run pretty true-to-size but it's always a good idea to check out our sizing guide.
Why do some shoe styles not have size 2?
For a child to fit in this size, they would need to be an early walker. And for squeaky shoes, weigh at least 20 lbs. to press the squeaker. There are not many kids who fit into these groups. So we decided to limit the styles of size 2 in our shoes.
Why do some sandal styles not have sizes 3?
For a child to fit in this size, they would need to be an early walker. And for squeaky sandals, weigh at least 20 lbs. to press the squeaker. There are not many kids who fit into these groups. So we decided to limit the styles of size 3 in our sandals.
Can my kid take their shoes in mud, sand or water?
The squeaker in the sole of your kid's shoes can become damaged in sand, water, or mud. If you want the squeaker to keep working (and we know at least your kids do) we recommend not getting them wet or sandy.
Check out our Squeakerless Shoes. Since they don't have a squeaker, they can get submerged in water or sand without the risk of ruining the squeaker.
Do ikiki® shoes work with AFOs, SMOs, and other Orthotics?
Yes! We have many customers that use orthotics, we typically suggest buying 2 sizes larger than your child's un-braced foot size in order to fit the braces. For more info see our Special Accommodations.
Do I qualify for any discounts, and how do apply them to my purchase?
We offer a 5% discount on all orders that contain two or more pairs of shoes! This discount will be automatically applied to your cart! This discount cannot be combined with any other discount codes, and orders for single shoes do not qualify.
Discount codes can be applied at the checkout. We only allow the application of a single discount per order. Redeemed reward coupons count as discount codes and cannot be combined with any other offers.
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How long till my shoes arrive?
Standard free shipping ($15 Order Minimum & US only) takes about 4-7 business days. If you're eager to get squeaking, faster shipping options are available at checkout. Check out our shipping policy here.
My squeakers aren't squeaking!
Usually this is caused by one of three things:
- The squeaker is turned off
If you can see red on the squeaker then slide the switch to the other side. (You might be reaching to slide it back to the off position soon).
- Your child isn't quite 20 lbs.
This usually only happens in the smallest sizes (3, 4 and sometimes 5). To test it squeeze the heel with your hand - if you hear a squeak then rest assure that as your child grows the squeaks will get louder and louder.
- The squeaker needs to be primed
Sometimes the squeakers need to be broken in to get the air circulating inside. Squeeze the squeaker by hand ten times and see if it starts squeaking.
If none of these resolves it please send us a message and let us make it right! While it isn't common sometimes the squeaker itself is defective.
Are the insoles in the shoes supposed to come out?
The insoles are made to be easily removable. This makes it easier to to fit AFOs or SMOs. If you find that the heel of the insole is lifting or don't want sneaky kids to be able to remove them, we recommend putting a little flexible adhesive (like E6000 or Loctite Flexible Adhesive) under the insole.
How do I wash the shoes?
ikiki shoes are not machine washable and should be handwashed only. It's better not to submerge the squeaky shoes/sandals - sometimes water can damage the reed which can keep them from squeaking. (And if that sounds good to you we recommend familiarizing yourself with how the "off switch" works).
To spot clean:
- Mix a small amount of hand or dish soap with warm water.
- Apply with a small cloth or sponge.
If you have deep stains an old toothbrush can do wonders. (We strongly recommend retiring it after this mission).
- Rinse with fresh, warm water.
You want to completely remove the soap. Repeat as needed.
- Let the shoes dry before your next adventure.
What is toe walking?
We have a great article to explain it!
Do the shoes have leather, animal product glue, or latex?
We want to protect our critter friends, so none of our shoes use any animal products. ikikis are Vegan friendly. We do use 30% natural rubber, which contains latex.
Why does my bank statement show a charge from "Sewell Direct"?
Sewell Direct is ikiki's parent company! We are located in Provo, Utah. We produce and sell electronics and tech supplies. Who knew a tech company would make squeaky shoes!