Refund Policy

90-Day Unconditional Money-Back Guarantee:
If you or your little one don't love the shoes send them back within 90 days and we'll refund you, no questions asked. However, if you have a specific complaint please let us know - the awesomeness of the shoes today is a direct result of early customer feedback. This guarantee only applies to orders placed on our direct website. Start a return in our Return Portal. Orders placed through Amazon will need to be returned through them for refunds.

Water and Sand Warning:
We are working on making the squeakers in ikiki impervious to water and sand but are not there yet, ikiki squeakers might cease to make their joyful sounds if too much sand or muddy water gets into the squeaker. We recommend switching the squeakers to the "off" position when your little one is playing in water or sand.

Sizing and Exchanges:
ikiki shoes run pretty true-to-size but occasionally our shoes could be a bit bigger or smaller than expected. So we make it easy - we'll cover shipping (in both directions). Just set up an exchnage in our Return Portal within 30 days and we'll get you a return shipping label.

Note that exchanges must be unworn, in the state you received them, and in the original packaging.

Please double-check that all of your items in your cart and information in the checkout is correct. We are not able to cancel or edit orders once placed because they are immediately sent to be fulfilled.